Lecture plan (Definitive Module Record)

1:    Introduction. Definitions of Quality. The Gurus of Quality.

2:    Basic statistics.  Statistical Process Control (SPC) and Control Charts.  Quality Circles.  Kaizen (continuous improvement). Poka-Yoke (mistake-proofing).

3:    Design of Experiments. Six Sigma. Failure Modes and Effects Analysis (FMEA). Fault Tree Analysis (FTA).

4:    Quality Management Systems (ISO 9000).  Quality Function Deployment (QFD).

5:    Environmental Management Systems (ISO 14000).  Polluter Pays Principle (PPP).  Precautionary Principle.

6:    Health and Safety Management Systems (BS 8800).  Control of Substances Hazardous to Health (COSHH).
       Chemicals (Hazard Information and Packaging for Supply) regulations (CHIP).  Restriction of Hazardous Substances (RoHS).

7:    Event management.  Project planning (Gantt - PERT/CPM). 

8:    Risk Analysis.  Budget uncertainties.  Insurance against risks.  Technology Road Maps (TRM).

9:    Product Liability. CE marking. Recreational Craft Directive (RCD). Classification societies.

10:  The culture of organisations.  Change management.

RECOMMENDED TEXT:
James Evans and William Lindsay, The Management and Control of Quality - Fifth Edition, South-Western/Thomson Learning, Cincinnati OH, 2001.  ISBN 0-324-06680-5. £29.99.
inc. CD-ROM with QuickTimeTM videos, web links and spreadsheets. ISBN 0-324-06682-1. UoP Library

Support material specific to this book can be found at ....
http://www.swcollege.com/quant/evans/management_5e/evans.html
The PowerPoint slides associated with each chapter are:

1. Introduction to quality: history - definitions.
2. Total Quality in organisations: systems thinking - manufacturing and service sectors.
3. Philosophies and frameworks: - the quality gurus - Baldrige national quality awards - ISO9000:2000.
4. Focusing on customers: customer satisfaction and customer relationship management.
5. Leadership and strategic planning: the seven management and planning tools.
6. Human resource practices: high performance work systems - work design - employee involvement - teams - motivation.
7. Process management: loss functions - design objectives - quality function deployment - kaizen.
8. Performance management and strategic information management: costs of quality.
9. Statistical thinking and applications: variation - statistical methods - design of experiments - process capability.
10. Quality improvement: quality of conformance - six-sigma - seven QC tools - Poka-Yoke.
11. Quality control: inspection and acceptance - in-process inspection - metrology - repeatability and reproducibility.
12. Statistical process control (SPC): control charts - SPC implementation.
13. Reliability: failure rates - reliability management.
14. Building and sustaining total quality organisations: corporate culture and change - best practice

FURTHER READING:

Samuel KM Ho, Operations and Quality Management, International Thomson Business, 1999. ISBN 1-86152-398-x. UoP Library ordinary loan 658.5 HO (1).

Further reading (books, journal papers or websites) are included on the pages above for individual lectures.  The most reliable sources are refereed journal papers: a number of these are available to University of Plymouth students via the Staff/Student Portal through the following sequence: University Information/Library Resources/Electronic Resources.  Do remember that any other information obtained from the web may be of dubious quality.    For the most part you can expect academic websites (.ac.uk in the United Kingdom or .edu in the USA) to have reasonable integrity, but often the content may be the opinion of one individual rather than ideas agreed by the research community.  Business/commercial/industry sites may often be influenced by the expectation of making a sale!